Frequently Asked Questions
Everything you need to know about your dark journey with us.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the UK and USA. International delivery times vary depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as our alternative fits can range from body-con to oversized.
Are your products vegan-friendly?
Yes, we are committed to being 100% vegan and cruelty-free. We use high-quality synthetic leathers and alternative materials to ensure no animals are harmed in the making of our fashion.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can follow your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience as seamless as possible.