Returns & Exchanges
We want you to be totally obsessed with your new gear, but if something isn't quite right, you can return most items within 30 days of delivery for a refund or store credit. Please ensure items are in their original condition with all tags and packaging intact to qualify for a return.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack your items in their original packaging, ensuring all gothic accessories and tags are included to avoid restocking fees.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Await Your Refund
Once our coven receives and inspects your return, we will process your refund or store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing